A short-term loan is meant to close a gap, not open a bigger one. Everything on this page is how we try to make sure of that, from what we check before approving a loan to how we handle it if you fall behind.
Passing KYC gets you considered for a loan. It doesn't automatically get you the maximum amount available. Our underwriting, run by our RBI-registered NBFC lending partners, looks at what you can realistically repay within the tenure, not just what you technically qualify for.
Interest, processing fees and any other charges are laid out in your Key Fact Statement before you accept an offer. There's nothing added to your repayment later that wasn't disclosed upfront.
If a payment is missed, you'll hear from us through automated reminders and, if needed, a support agent. Collections don't involve harassment, repeated calls outside reasonable hours, or contacting people in your network who aren't party to the loan. If you ever feel a collection call crossed a line, our grievance redressal process exists specifically for that.
If a number on your statement doesn't add up, you can reach support by email at contact@suvron.in, and get a response from someone who can actually look into it.
Information you share is used to process your application and is shared with our NBFC lending partners only where needed for underwriting and compliance. It's never sold to advertisers or unrelated third parties. Full detail is in our privacy policy.
If any of this doesn't match what you experience while using SUVRON Money, we want to know. Reach out through our contact page and we'll look into it.